Visa® Gift Card Frequently Asked Questions

Visa® Gift Cards are non-reloadable gift cards. They can be used worldwide anywhere Visa debit cards are accepted.

Visa® Gift Cards can be purchased as gifts and can also be used for travel spending and budgeting. The cards cannot be used at ATMs, or for purchases on credit, as with credit cards.

When you activate your Visa® Gift Card, you'll be asked to read the Terms and Conditions from your Visa® Gift Card issuer. The Terms and Conditions will explain your rights and responsibilities when using your Visa® Gift Card.

Please allow up to 2 weeks to receive your Visa® Gift Card.

Absolutely, as long as there are funds remaining on your card, and the merchant accepts Visa® debit cards.

Yes! You can use the card anywhere Visa® debit cards are accepted—in stores and online. However, some online merchants may require Address Verification. This process requires that the billing address be “linked,” or assigned, to the card’s 16-digit account number. The cardholder must visit www.consumercardaccess.com/DCgiftcard to register his or her card; this will assign an address to the card. Once the verification process is complete, any merchant requiring Address Verification will be able to link a Billing Address to the card’s 16-digit account number.

Your card will no longer be accepted as a valid form of payment. At this time, you can discard the card or keep it as a special reminder of the person who gave it to you.

If a card is lost, Customer Service will close the account and promptly issue a Replacement Card with the remaining balance of the lost card. There is a $15.00 per-card Replacement Card Fee for this service. To report a card lost or stolen, please call Customer Service toll-free at 1-800-539-5029. To ensure that we can identify your account should the card be lost or stolen, please register your card at www.consumercardaccess.com/DCgiftcard.

For card information, call Customer Service toll-free at 1-800-539-5029. Direct Correspondence to: Cardholder Services PO Box 1481 Madison, WI 53701-1481

Registering your card allows customer service to locate your card account and send a Replacement Card to you in the event that your card is lost or stolen. Note: a $15.00 per-card Replacement Card Fee applies. Registering your card is easy—just visit www.consumercardaccess.com/DCgiftcard and enter your name and address, or call toll-free 1-800-539-5029.

Security is as an important feature for us as it is for you. To protect your private information on the Internet, we use strong data encryption processes to protect the security of every order you place using this site. To protect your account information and transactions, we electronically verify information when you access this site.

You are encouraged to use your card at restaurants that accept Visa® debit cards. For authorization purposes only, a 20% gratuity is automatically added to your food bill. In addition, some restaurants have preprogrammed their own card terminals to authorize a gratuity (usually 15-20% of the food bill). Both additions are for authorization purposes only, and you will only be charged for the gratuity you designate on the receipt.

Your card can be used at any gas station where Visa® debit cards are accepted. “Pay at the pump” card terminals immediately verify that there are enough funds on a prepaid card to complete a transaction for an average purchase of gas, or $75.00. If your card does not have enough money to pay for this amount, it will be declined by the “pay at the pump” card terminal. If your remaining balance is less than $75.00 and you would like to spend it on a fuel purchase, we recommend that you pay for your purchase inside at the merchant’s cash register.

To make a purchase that is more than the available balance on your card, you may use another payment method to share the expense of your purchase. This is called a split transaction. Simply use your card to pay for a portion of the purchase amount and a second payment method—check, cash or credit card—for the remainder.

Please note that split transactions are subject to individual merchant policies. When making your purchase, remember to tell the merchant the dollar value on your card. You can easily verify your remaining balance via the Visa® Gift Card Web site, www.consumercardaccess.com/DCgiftcard, or by calling Customer Service toll-free at 1-800-539-5029. The merchant will not be able to provide you with this information. If you attempt to make a transaction* for more than the balance on your card, the transaction will be declined.

*Anywhere Visa® debit cards are accepted.

If you experience any problems using your card, please contact Customer Service 24 hours a day, 7 days a week by calling toll-free 1-800-539-5029.

Activating your card is convenient via phone or Internet. To activate by phone, simply call Customer Service toll-free at 1-800-539-5029. To activate online, visit www.consumercardaccess.com/DCgiftcard and click on the “Activate” link under “My Account.”

Your card available balance can be verified by visiting www.consumercardaccess.com/DCgiftcard, or by calling Customer Service toll-free at 1-800-539-5029. Be sure to have your 16-digit card account number ready to access this information.

Cards are not reloadable.

Cards are good for up to two years from date of issue. If a balance remains on the card after six months, a Monthly Maintenance Fee of $2.50 will be charged to maintain that balance.

Your card expires 24 months from the date of issue. The expiration date is printed on the card. A Monthly Maintenance Fee of $2.50 is waived for the first six months after the date of issue.