FAQ

Categories
Ordering Information
How do I place an order with Checks Unlimited?
You may complete the online ordering process and submit it to Checks Unlimited over the Internet. For instructions on how to place your order online, visit our "How To Order" page.
How do I re-order checks on line?
For instructions on how to place your re-order online, visit our "How To Order" page.
How do I know what branch is used for my bank?
The routing number you entered will provide us with all the necessary information for your financial institution.
How long does it take to print the checks?
Standard printing time can vary, but generally takes 2-5 business days. If you need the checks sooner, we offer an in-plant rush that will cut your processing time to 2 business days. This selection may be made on the delivery options page of the site order form.
How can I cancel my order?
We apologize, but we are unable to cancel an order online. Please call 1-800-210-0468 and speak with a representative for further assistance. Our business hours are Monday thru Friday from 6:00 AM to 9:00 PM, Saturday 7:00 AM to 5:30 PM and Sunday from 8:00 AM to 5:30 PM, Mountain Time.
I just opened an account with my bank. What documentation do I need to order checks?
You may place your order online as long as the information you provide matches what your bank has on file. Please have one of your checks you are presently using, not a deposit slip, in front of you for reference to help assure prompt fulfillment of your order.

Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all of the information you have entered, double-checking it against the information on your existing checks. For your security, if the information you have provided is not accurate, there may be a delay in the processing of your order. Order fulfillment is limited to U.S. residents.

How can I order additional deposit slips for my personal checking account?
Deposit slips may be ordered online in the same manner as checks. However at this time you may not order checks and deposit slips on the same order. For instructions on how to place your deposit slip order online, visit our "How To Order" page.
I want to order my checks by mail. How do I find my product code?
Click here to locate the product code.
Product
How many checks are in a box?
One-part Personal Top Tear checks: 125 per box
Duplicate Personal Top Tear checks: 100 per box
One-part Personal Side Tear checks: 125 per box
Duplicate Personal Side Tear checks: 100 per box
How can I get additional vinyl checkbook covers?
Additional vinyl covers are currently unavailable for order on the website. You may place an order by phone at 1-800-210-0468.
Do you have NFL checks?
At this time there are no immediate plans to carry a design of this nature. We do carry a variety of sports checks such as MLB  and NASCAR. Please check our Web site periodically for new designs.
What is your return policy if the customer is not satisfied with the checks ordered?
We have a 100% satisfaction guarantee on our products. Please call and speak with one of our Customer Service Representatives. You may reach us at 1-800-210-0468 Monday through Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 5:30 PM, and Sunday from 8:00 AM to 5:30 PM, Mountain Time.
What are duplicate checks?
Duplicate checks are manufactured into pads comprised of alternating sheets of carbonless check paper and lighter identically numbered plain paper. The carbonless check paper automatically records every transaction onto the plain paper to create a permanent reference copy. Our entire personal check line is available in your choice of one-part or duplicate checks.
What are Side-Tear Checks?
Side-Tear Checks are bound into pads on the left side rather than across the top. Many customers believe Side-Tear checks are easier to tear off of the check pad.
What is a Side-Tear Converter?

A Side-Tear Converter is a vinyl insert that will convert your Top Tear checkbook cover into a Side-Tear checkbook cover in two easy steps.

Step #1    Insert the Side-Tear converter flap into the bottom section of your checkbook cover.

Step #2    Slide the cardboard backing of your checks into the pocket of the converter.

Shipping
When will I receive my checks?

PLEASE NOTE: Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all of the information you have entered, double-checking it against the information on your existing checks. For your security, if the information you have provided is not accurate, there may be a delay in the processing of your order. Order fulfillment is limited to U.S. residents.

To determine when you could expect to receive your order, you need to consider when you placed the order and the shipping option you selected. We use the following equation:

Time to Verify Account Information + Time to Produce Order + Delivery Method Ship Time = Total Delivery Time

Example: A check order that has been verified & produced (3 to 5 business days) and is sent via Trackable delivery (4 to 6 business days) will arrive in 7 to 11 business days.

Domestic orders can be sent via Standard, Trackable, Guaranteed 2-Day, or by Overnight Shipping. These selections may be made on the delivery options page of the site order process. Use the following table to calculate your total ship time.

Delivery Method
Arrival Time after Verification & Production
Standard Delivery*
Your checks will arrive within 10 business days after verification & printing.
Trackable Delivery
Your checks will arrive in 4 to 6 business days after verification & printing.
Guaranteed 2-Day
Your checks are guaranteed to arrive in 2 business days after verification & printing. (No PO Boxes)
Overnight Delivery
Your checks are guaranteed to arrive the following business day after verification & printing.

PLEASE NOTE: Accessories are shipped separately. Expect to receive accessory items in 3 to 4 weeks.

*Domestic Exceptions apply to APO/FPO, AK, HI, PR, USVI and Guam. The projected delivery time for these destinations is 15 to 20 business days after verification and printing.

What if I want my checks shipped to a different address?
During the checkout process you can choose the change my shipping address option and have your checks shipped to a different address.
How can you track an order that was sent by mail?
For status of your order(including phone, mail, and Internet orders), please click here.
Why was my package delivered by the United States Postal Service when I purchased UPS Trackable delivery?
Checks Unlimited utilizes UPS Surepost. With this service your package is delivered to your destination city by UPS. It is then transferred to your local Post Office carrier for final delivery. Your package is Trackable all the way to your doorstep and can be viewed through UPS.com and USPS.com. For more information on this service visit UPS.com.
Pricing
I saw a printed advertisement for a special offer. Can I get this special offer when I order online?
YES! We offer special pricing and offers to both Introductory and Reorder Customers. If you see a special offer on one of our print advertisements, please look for the "Offer Code" and directions that are printed within the ordering instructions on the ad. To redeem the offer online, please follow the below guidelines:

Instructions

  1. Place items you want into your Shopping Cart.
  2. Enter the Offer Code in the Offer Code box on the Shopping Cart page and then click "GO".
  3. This respective Offer will be applied to your order.

Restrictions

  • Valid only on personal check orders.
  • May not be combined with any other promotional offer.

*Please note: If the offer happens to include a discounted price on a checkbook cover, or a special 4-box offer, you must place these items in your Shopping Cart before you check out.

May I use a coupon when I order online?
You may presently use a coupon only when you mail it in with your order. We are not able to process a coupon online.
Why does Checks Unlimited distinguish between Introductory and Reorder Customers?
Checks Unlimited offers special low introductory pricing on personal checks to first-time purchasers to acquaint them to the savings, selection, and quality we offer. Once you have ordered, you become one of our valued Customers and eligible to take advantage of our exclusive reorder specials and offers. If you are not sure if you have previously ordered from Checks Unlimited, you can send an E-mail to general@support.checksunlimited.com (be sure to include your full name and address as it would appear on your checks), or call 1-800-210-0468 to speak to one of our helpful Customer Service Representatives.
Can I place an Internet order for just accessory items?
YES! Checks Unlimited offers the convenience of ordering Checkbook Covers, Personalized Stamps, and other accessories online.

PLEASE NOTE: Accessory items are subject to applicable per item handling fees.

What is the difference in Checks Unlimited checks and the ones I order from my bank?
For servicing your account, NOTHING! However, when you order checks directly from Checks Unlimited, you could SAVE 50% (or more) compared to purchasing your checks through the bank. Plus, you can choose from over 80 top exclusive designs.
How are taxes calculated on orders?
Taxes are currently collected for Colorado, Maryland, and New Jersey residents.
Contact Us
Is there a phone number where I can reach or contact you to place an order?
You may reach us at 1-800-210-0468 Monday through Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 5:30 PM, and Sundays from 8:00 AM to 5:30 PM Mountain Time."
What is the phone number to contact the business checks division of Checks Unlimited?
To place a telephone order or speak to a business checks representative about your business-sized checks, computer checks or desk set, you may call 1-800-721-4194. If your concern is regarding personal-sized checks, please call 1-800-210-0468.
What is your return policy if the customer is not satisfied with the checks ordered?
We have a 100% satisfaction guarantee on our products. Please call and speak with one of our Customer Service Representatives. You may reach us at 1-800-210-0468 Monday through Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 5:30 PM, and Sunday from 8:00 AM to 5:30 PM, Mountain Time.
Will you replace my existing checks if I change Banks?
Existing checks are not replaced free of charge. However, if you open a new account you qualify for the introductory offer on your new supply of checks.
What is your mailing address?
For Personal Checks the address is:
Checks Unlimited
P.O. Box 19000
Colorado Springs, CO 80935-9000

For Business and Computer Checks The address is:
Checks Unlimited
P.O. Box 18500
Colorado Springs, CO 80935-8500.

What is your E-mail address?
If you want to E-mail us and you are not on our site, use: general@support.checksunlimited.com. On our Internet site, you may use our Contact Us page.
How can I request a catalog?
Use the Request a Catalog link on our site, or call our automated system at 1-800-210-0468.
I received a request for additional information on my order because you were unable to verify the information with my Financial Institution. Can I mail in my order instead?
If you would rather mail in a separate order, please request the cancellation of your internet order and mail in an order form with a voided check, payment check (from the same account) and order information.

For Personal Checks the address is:
Checks Unlimited
P.O. Box 19000
Colorado Springs, CO 80935-9000

For Business and Computer Checks The address is:
Checks Unlimited
P.O. Box 18500
Colorado Springs, CO 80935-8500.

What do I do if I get an error message?
If an error message occurs, please try again at a later time. Because we strive to provide Customers with an error free online experience, we apologize for any inconvenience. If you would like to place your order by phone, please call 1-800-210-0468.

We want to resolve the problem as quickly as possible. Please E-mail us, use our Contact Us page, or call us.

Please provide the following information:

  • Date and time problem occurred
  • Operating system (e.g. Windows 98, Windows NT, Mac System 8)
  • Browser (e.g. Netscape Navigator 4.0, Internet Explorer 5.0)

  • Security

    What security features do you offer on your checks?

    Checks Unlimited uses the most advanced security features in the industry for your checks.

  • MicroPrint Signature Line appears as a dotted line when photocopied.
  • Chemical Protection stains or spots appear with chemical alteration.
  • Erasure Protection appears when document is erased.
  • Security Screen on back of check.
  • What is EZ Shield Plus?

    EZ Shield Plus is the only service that delivers both check fraud protection and identity restoration, within a 2 year period. EZ Shield Plus provides up to $25,000 in check fraud reimbursement within 72 hours of validated. Should you become a victim of identity theft, you will receive help from a licensed and certified personal advocate who specializes in identity restoration.
    Why should I feel safe when entering my bank information and credit card information
    We take steps to insure the privacy and security of all our customer transactions. We use the Secure Socket Layer (SSL) technology and have a digital certificate from GlobalSign. This security technology makes it safe to enter and transmit your credit card information over the Internet by providing:

  • Server Authentication-keeps out imposters.
  • Privacy using encryption-keeps out eavesdroppers.
  • Data Integrity-keeps out vandals.

    If you are unsure about the security of ordering online, we would be happy to process your order over the phone at 1-800-210-0468, or by mail.

    Please review our Privacy Policy for more detailed information.
  • Your advertisements mention AMOCA. What is that?
    AMOCA stands for the American Mail Order Check Association. Members of AMOCA guarantee that the checks they manufacture meet or exceed the standards set by the American National Standards Institute Committee.
    Will my financial information remain confidential?
    YES! Checks Unlimited guarantees that your bank account information will remain confidential and be used only to produce your financial documents. Please review our Privacy Policy for more detailed information.
    Photo Upload
    What are the file size requirements?
    There are three size requirements for Checks Unlimited Custom Photo Products: 1. Pictures must be at least 432 pixels wide and 198 pixels tall. 2. Pictures must be at least 36 dpi (dots per inch) 3. Pictures must be under 4MB in file size
    What is resolution?
    Resolution determines the quality of your photo. A high-resolution image is clear and shows more detail, so it will reproduce better on your Checks Unlimited Custom Photo Products. Image resolution is measured in pixels.
    What is a pixel?
    Pixels are tiny colored dots, which make up any photo. A photo that contains more pixels will remain clear as you increase its size. Your image must be at least 36 dpi (dots per inch) in order to be uploaded.
    What file types are accepted?
    We accept the following file types: .JPG, .JPEG, and .BMP files.
    Why won't my photo upload?
    Your photo may not upload for the following reasons: 1. The file format is incorrect. The formats allowed are .JPG, .JPEG, and .BMP. 2. The image size is too large or too small. 3. File size is too large. Files must be 4MB or smaller. 4. You do not have Flash Player version 6 or later installed on your computer, which is needed to upload and edit your photograph.
    Can all Checks Unlimited Custom Photo Products be printed in full color?
    Yes. If you upload a full color photograph, your products will be printed in full color. If a black and white photo is submitted, your products will be printed in black and white. Please note that the color on personal checks will be lightened to comply with ANSI (American National Standards Institute) Standards. This ensures that your checks will meet all bank regulations.
    Can I get more than one picture printed?
    Yes. You can submit up to 4 photos to be printed on your checks with our rotating series. At this time, all other products are limited to one photo per item. We cannot create collages from your photos.
    Will you accept professional photographs or photos from magazines or other printed materials?
    By submitting your order, you agree to defend and indemnify Checks Unlimited from any claims that any person or entity may assert against Checks Unlimited for any copyright or trademark infringement.
    Can I supply a disk with the photo I wish to use on my Checks Unlimited Custom Photo Products?
    At the present time, orders for photo products are only accepted through our website.
    Why are the images on my checks so light?
    The image printed on personal checks must be lightened considerably in order to comply with ANSI (American National Standards Institute) Standards. If we print your checks too dark, your bank could refuse to process them.
    What type of photos work best?
    Photo checks: Horizontal photos that are clear and sharp work best. Avoid photos that are too dark or too light, out of focus or very busy. Images will be lightened on your checks in order to comply with bank standards.
    Are photos saved electronically for reorders or do I have to re-upload my photos for a reorder?
    Your photos are not saved once the order has been submitted. To reorder your Checks Unlimited Custom Photo Products, you must return to our website & re-upload your photos.
    If there is a flaw in my photo, can you fix it?
    We do not touch up photos. So keep in mind, if there are flaws in the original photo, they may be evident in the reproduction. Please edit your photos prior to uploading.
    Will my photos be used without my permission?
    No. We will not use your photo(s) for any purpose, other than to manufacture your order, without your express written permission.