FAQ

You may complete the online ordering process and submit it to Checks Unlimited over the Internet. For instructions on how to place your order online, visit our "How To Order" page.

For instructions on how to place your re-order online, visit our "How To Order" page.

The routing number you entered will provide us with all the necessary information for your financial institution.

Standard printing time can vary, but generally takes 2-5 business days. If you need the checks sooner, we offer an in-plant rush that will cut your processing time to 2 business days. This selection may be made on the delivery options page of the site order form.

We apologize, but we are unable to cancel an order online. Please call 1-800-210-0468 and speak with a representative for further assistance. Our business hours are Monday thru Friday from 6:00 AM to 9:00 PM, Saturday 7:00 AM to 5:00 PM and Sunday from 8:00 AM to 4:30 PM, Mountain Time.

You may place your order online as long as the information you provide matches what your bank has on file. Please have one of your checks you are presently using, not a deposit slip, in front of you for reference to help assure prompt fulfillment of your order.

Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all of the information you have entered, double-checking it against the information on your existing checks. For your security, if the information you have provided is not accurate, there may be a delay in the processing of your order. Order fulfillment is limited to U.S. residents.

Deposit slips may be ordered online in the same manner as checks. However at this time you may not order checks and deposit slips on the same order. For instructions on how to place your deposit slip order online, visit our "How To Order" page.

Click here to locate the product code.

One-part Personal Top Tear checks: 125 per box
Duplicate Personal Top Tear checks: 100 per box
One-part Personal Side Tear checks: 125 per box
Duplicate Personal Side Tear checks: 100 per box

Additional vinyl covers are currently unavailable for order on the website. You may place an order by phone at 1-800-210-0468.

At this time there are no immediate plans to carry a design of this nature. We do carry a variety of sports checks such as MLB  and NASCAR. Please check our Web site periodically for new designs.

We have a 100% satisfaction guarantee on our products. Please call and speak with one of our Customer Service Representatives. You may reach us at 1-800-210-0468 Monday through Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 8:00 AM to 4:30 PM, Mountain Time.

Duplicate checks are manufactured into pads comprised of alternating sheets of carbonless check paper and lighter identically numbered plain paper. The carbonless check paper automatically records every transaction onto the plain paper to create a permanent reference copy. Our entire personal check line is available in your choice of one-part or duplicate checks.

Side-Tear Checks are bound into pads on the left side rather than across the top. Many customers believe Side-Tear checks are easier to tear off of the check pad.

A Side-Tear Converter is a vinyl insert that will convert your Top Tear checkbook cover into a Side-Tear checkbook cover in two easy steps.

Step #1    Insert the Side-Tear converter flap into the bottom section of your checkbook cover.

Step #2    Slide the cardboard backing of your checks into the pocket of the converter.

PLEASE NOTE: Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all of the information you have entered, double-checking it against the information on your existing checks. For your security, if the information you have provided is not accurate, there may be a delay in the processing of your order. Order fulfillment is limited to U.S. residents.

To determine when you could expect to receive your order, you need to consider when you placed the order and the shipping option you selected. We use the following equation:

Time to Verify Account Information + Time to Produce Order + Delivery Method Ship Time = Total Delivery Time

Example: A check order that has been verified & produced (2 to 5 days) and is sent via standard delivery (7 to 14 days) will arrive in 9 to 19 business days.

Domestic orders can be sent via Standard, Trackable, Guaranteed 2-Day, or by Overnight Shipping. These selections may be made on the delivery options page of the site order process. Use the following table to calculate your total ship time.

PLEASE NOTE: Accessories are shipped separately. Expect to receive accessory items in 3 to 4 weeks.

*Domestic Exceptions apply to APO/FPO, AK, HI, PR, USVI and Guam. The projected delivery time for these destinations is 15 to 20 business days after verification and printing.

During the checkout process you can choose the change my shipping address option and have your checks shipped to a different address.

For status of your order(including phone, mail, and Internet orders), please click here.

YES! We offer special pricing and offers to both Introductory and Reorder Customers. If you see a special offer on one of our print advertisements, please look for the "Offer Code" and directions that are printed within the ordering instructions on the ad. To redeem the offer online, please follow the below guidelines:

Instructions

1. Place items you want into your Shopping Cart.
2. Enter the Offer Code in the Offer Code box on the Shopping Cart page and then click "GO".
3. This respective Offer will be applied to your order.

Restrictions

• Valid only on personal check orders.
• May not be combined with any other promotional offer.

*Please note: If the offer happens to include a discounted price on a checkbook cover, or a special 4-box offer, you must place these items in your Shopping Cart before you check out.

You may presently use a coupon only when you mail it in with your order. We are not able to process a coupon online.

Checks Unlimited offers special low introductory pricing on personal checks to first-time purchasers to acquaint them to the savings, selection, and quality we offer. Once you have ordered, you become one of our valued Customers and eligible to take advantage of our exclusive reorder specials and offers. If you are not sure if you have previously ordered from Checks Unlimited, you can send an E-mail to general@support.checksunlimited.com (be sure to include your full name and address as it would appear on your checks), or call 1-800-210-0468 to speak to one of our helpful Customer Service Representatives.

YES! Checks Unlimited offers the convenience of ordering Checkbook Covers, Personalized Stamps, and other accessories online.

PLEASE NOTE: Accessory items are subject to applicable per item handling fees.

For servicing your account, NOTHING! However, when you order checks directly from Checks Unlimited, you could SAVE 50% (or more) compared to purchasing your checks through the bank. Plus, you can choose from over 80 top exclusive designs.

Taxes are currently collected for Colorado, Arkansas, and Maryland residents.

You may reach us at 1-800-210-0468 Monday through Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sundays from 8:00 AM to 4:30 PM Mountain Time."

To place a telephone order or speak to a business checks representative about your business-sized checks, computer checks or desk set, you may call 1-800-721-4194. If your concern is regarding personal-sized checks, please call 1-800-210-0468.

We have a 100% satisfaction guarantee on our products. Please call and speak with one of our Customer Service Representatives. You may reach us at 1-800-210-0468 Monday through Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 8:00 AM to 4:30 PM, Mountain Time.

Existing checks are not replaced free of charge. However, if you open a new account you qualify for the introductory offer on your new supply of checks.

For Personal Checks the address is:
Checks Unlimited
P.O. Box 19000
Colorado Springs, CO 80935-9000

For Business and Computer Checks The address is:
Checks Unlimited
P.O. Box 18500
Colorado Springs, CO 80935-8500.

If you want to E-mail us and you are not on our site, use: general@support.checksunlimited.com. On our Internet site, you may use our Contact Us page.

Use the Request a Catalog link on our site, or call our automated system at 1-800-210-0468.

If you would rather mail in a separate order, please request the cancellation of your internet order and mail in an order form with a voided check, payment check (from the same account) and order information.

For Personal Checks the address is:
Checks Unlimited
P.O. Box 19000
Colorado Springs, CO 80935-9000

For Business and Computer Checks The address is:
Checks Unlimited
P.O. Box 18500
Colorado Springs, CO 80935-8500.

If an error message occurs, please try again at a later time. Because we strive to provide Customers with an error free online experience, we apologize for any inconvenience. If you would like to place your order by phone, please call 1-800-210-0468.

We want to resolve the problem as quickly as possible. Please E-mail us, use our Contact Us page, or call us.

Please provide the following information:

Date and time problem occurred

Operating system (e.g. Windows 98, Windows NT, Mac System 8)

Browser (e.g. Netscape Navigator 4.0, Internet Explorer 5.0)

Checks Unlimited uses the most advanced security features in the industry for your checks.

MicroPrint Signature Line appears as a dotted line when photocopied.

Chemical Protection stains or spots appear with chemical alteration.

Erasure Protection appears when document is erased.

Security Screen on back of check.

EZ Shield Plus is the only service that delivers both check fraud protection and identity restoration, within a 2 year period. EZ Shield Plus provides up to $25,000 in check fraud reimbursement within 72 hours of validated. Should you become a victim of identity theft, you will receive help from a licensed and certified personal advocate who specializes in identity restoration.

We take steps to insure the privacy and security of all our customer transactions. We use the Secure Socket Layer (SSL) technology and have a digital certificate from GlobalSign. This security technology makes it safe to enter and transmit your credit card information over the Internet by providing:

Server Authentication-keeps out imposters.

Privacy using encryption-keeps out eavesdroppers.

Data Integrity-keeps out vandals.

If you are unsure about the security of ordering online, we would be happy to process your order over the phone at 1-800-210-0468, or by mail.

Please review our Privacy Policy for more detailed information.

AMOCA stands for the American Mail Order Check Association. Members of AMOCA guarantee that the checks they manufacture meet or exceed the standards set by the American National Standards Institute Committee.

YES! Checks Unlimited guarantees that your bank account information will remain confidential and be used only to produce your financial documents. Please review our Privacy Policy for more detailed information.

There are three size requirements for Checks Unlimited Custom Photo Products: 1. Pictures must be at least 432 pixels wide and 198 pixels tall. 2. Pictures must be at least 36 dpi (dots per inch) 3. Pictures must be under 4MB in file size

Resolution determines the quality of your photo. A high-resolution image is clear and shows more detail, so it will reproduce better on your Checks Unlimited Custom Photo Products. Image resolution is measured in pixels.

Pixels are tiny colored dots, which make up any photo. A photo that contains more pixels will remain clear as you increase its size. Your image must be at least 36 dpi (dots per inch) in order to be uploaded.

We accept the following file types: .JPG, .JPEG, and .BMP files.

Your photo may not upload for the following reasons: 1. The file format is incorrect. The formats allowed are .JPG, .JPEG, and .BMP. 2. The image size is too large or too small. 3. File size is too large. Files must be 4MB or smaller. 4. You do not have Flash Player version 6 or later installed on your computer, which is needed to upload and edit your photograph.

Yes. If you upload a full color photograph, your products will be printed in full color. If a black and white photo is submitted, your products will be printed in black and white. Please note that the color on personal checks will be lightened to comply with ANSI (American National Standards Institute) Standards. This ensures that your checks will meet all bank regulations.

Yes. You can submit up to 4 photos to be printed on your checks with our rotating series. At this time, all other products are limited to one photo per item. We cannot create collages from your photos.

By submitting your order, you agree to defend and indemnify Checks Unlimited from any claims that any person or entity may assert against Checks Unlimited for any copyright or trademark infringement.

At the present time, orders for photo products are only accepted through our website.

The image printed on personal checks must be lightened considerably in order to comply with ANSI (American National Standards Institute) Standards. If we print your checks too dark, your bank could refuse to process them.

Photo checks: Horizontal photos that are clear and sharp work best. Avoid photos that are too dark or too light, out of focus or very busy. Images will be lightened on your checks in order to comply with bank standards.

Your photos are not saved once the order has been submitted. To reorder your Checks Unlimited Custom Photo Products, you must return to our website & re-upload your photos.

We do not touch up photos. So keep in mind, if there are flaws in the original photo, they may be evident in the reproduction. Please edit your photos prior to uploading.

No. We will not use your photo(s) for any purpose, other than to manufacture your order, without your express written permission.